Frequently Asked Questions

What types of cats are your toys designed for?

Our toys are designed for indoor cats of all ages, including kittens and adult cats. They encourage chasing, batting, pouncing, and independent play.

Are your toys safe for cats?

Our toys are designed for everyday interactive play. As with any pet toy, we recommend supervising your cat during play and replacing toys if they become damaged or excessively worn.

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard delivery takes 3–7 business days depending on your location. You'll receive a tracking number once your order ships.

Do you offer free shipping?

Yes — free shipping is available on all orders over $25 within the United States.

What is your return policy?

If you're not satisfied with your purchase, please review our Return Policy or contact us. We'll work with you to resolve any issues as quickly as possible.

How can I contact Mossycat?

Visit our Contact Us page and submit the contact form. We'll respond as soon as possible, typically within 1–2 business days.

Why does my packaging look different?

Mossycat is our consumer-facing brand. During our brand transition, some inventory may still arrive in packaging labeled COLCO PET. Rest assured, you are receiving the exact same product, quality, and customer support — only the packaging is different during this transition.